Refunds
Due to the nature of our business/services/products, we do not provide refunds.
Returns/Exchanges
Due to the nature of our business/services/products, we do not accept returns or exchanges.
Replacements
We do not provide replacements for the boxes and/or any of the box contents, including, but not limited to, letters and products. Occasionally, however, we may make exceptions to this rule and consider providing a replacement for certain items, but ONLY under certain circumstances and according to the following strict guidelines. We MUST be contacted immediately (within 24 hours) of your receiving the box/letters/items and then, from there, we will evaluate the issue and assess whether or not a replacement is necessary and/or feasible. Please note: If, by chance, a replacement is approved by us, a fee will be required by you (the customer/recipient). This would be a reasonable fee + the additional cost of shipping the replacement to you. You will also need to have a receipt as proof of purchase. If necessary, you may also be required to provide photo proof of the issue, provide further information, etc.
Please get in touch with us if you have any questions or concerns about your letters and/or boxes. Contact us: lovelyvictoriana[at]gmail.com
